Refund & Cancellation Policy
MoonMagicx Refund & Cancellation Policy
Last updated: 5 September 2026
At MoonMagicx, every order, booking and appointment is handled with care and, where applicable, time is specifically reserved for you.
We understand that sometimes circumstances change and you may need to cancel, return or rearrange something you’ve purchased. This policy explains how cancellations, refunds, returns and rebooking work.
We aim to be fair and reasonable while also protecting the time, preparation and resources that go into providing our services.
Nothing in this policy affects your statutory rights under UK consumer law.
Tarot Readings
Tarot readings are personalised services created specifically for you.
No refund will be made on tarot readings once the reading has been provided.
This applies to all tarot readings, whether delivered online, digitally or in person.
If you have a concern about a reading or believe the service has not been provided as agreed, please contact MoonMagicx so we can review the matter.
Digital Products & Downloads
No refunds will be made on digital products once they have been accessed, downloaded or received, where permitted by UK law.
Digital products include, but are not limited to:
- Online courses
- Digital courses
- PDF guides
- E-books
- Workbooks
- Journals and printable products
- Healing tools
- Meditations
- Tarot resources
- Digital downloads
- Other digital content
Where applicable, you will be asked to confirm that you want immediate access to your digital product and understand that you may lose your statutory cancellation right once access or downloading begins.
This does not affect your statutory rights where digital content is faulty, not as described, or does not meet the requirements of UK consumer law.
Life Coaching
Life coaching is a personalised service and appointment times are reserved specifically for you.
When you book a coaching session or package, you are reserving time that may otherwise be offered to another client.
Cancelling or Rebooking
We understand that life happens and sometimes appointments need to change.
You may cancel or rebook your coaching appointment where necessary, but a maximum of 3 cancellations or rebooking requests will be permitted across your entire coaching booking or coaching package.
This limit applies to the overall coaching booking or package, not to each individual appointment.
For example, if you purchase a package containing multiple coaching sessions and you change your appointment dates three times in total, you have reached the maximum allowance for that package.
A fourth cancellation or rebooking request will not normally be accepted.
Once the maximum of 3 changes has been reached, MoonMagicx reserves the right to cancel the remaining appointment(s) or treat the affected session(s) as forfeited.
No refund will be issued for sessions forfeited due to repeated cancellations or rebooking.
No-Shows
If you do not attend your scheduled coaching appointment and do not contact MoonMagicx beforehand, the appointment will be treated as a missed appointment.
A no-show may count as one of your 3 permitted cancellations or rebooking requests.
No refund or automatic rebooking will be provided for a no-show.
Late Arrivals
Please arrive on time for your coaching appointment.
If you arrive late, your session will normally still finish at the originally scheduled time.
The missed time cannot normally be added to the end of the appointment.
Life Coaching Payment Plans
If you purchase a coaching package or programme using a payment plan, the payment plan is separate from your appointment dates.
Cancelling or rebooking an appointment does not automatically pause, cancel, reset or extend your payment plan.
Your agreed instalments remain payable according to the payment schedule agreed at the time of purchase, subject to your statutory rights.
Repeatedly changing appointments cannot be used to delay or avoid scheduled payments.
If a payment is missed, MoonMagicx may pause future coaching sessions until the account is brought up to date.
If the maximum of 3 cancellations or rebooking requests has been reached, remaining sessions may be forfeited in accordance with this policy, but any outstanding payments that are legally due will remain payable.
Genuine or Exceptional Circumstances
We understand that unexpected and serious circumstances can happen.
If you experience an exceptional circumstance that prevents you from attending your appointment, please contact MoonMagicx as soon as possible.
MoonMagicx reserves the discretion to make an exception to the cancellation and rebooking limits where there is a genuine reason to do so.
This discretion is offered on a case-by-case basis and does not create an automatic entitlement to additional cancellations or rebooking.
Physical Products
Eligible physical products may be returned in accordance with your statutory cancellation rights.
If you wish to return a physical item because you have changed your mind, please contact MoonMagicx within 14 days of receiving your order.
The item must then be returned within the applicable legal return period.
Items should be returned in their original condition where reasonably possible, with reasonable care taken while the item is in your possession.
A refund will be issued once the returned item has been received and checked, where a refund is due.
Where permitted by law, you may be responsible for the cost of returning an item because you have changed your mind.
Faulty, Damaged or Incorrect Physical Products
If your physical order arrives:
- Faulty
- Damaged
- Incorrect
- Not as described
please contact MoonMagicx as soon as possible.
Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund under your statutory consumer rights.
Please contact us before returning a faulty, damaged or incorrect item so we can provide the appropriate return instructions.
Returns
Please contact MoonMagicx before sending a physical item back.
When contacting us, please provide:
- Your name
- Order number
- Item you wish to return
- Reason for the return
Please wait for return instructions before sending your item back.
We recommend obtaining proof of postage when returning an item.
Refund Processing
Once a returned item has been received and checked, we will confirm whether a refund is due.
Approved refunds will normally be issued to the original payment method used for the purchase.
Please allow additional time for your bank or payment provider to process the refund.
Important Information
By purchasing a product or booking a service with MoonMagicx, you confirm that you have read and understood this Refund & Cancellation Policy.
We reserve the right to apply this policy fairly and consistently across our customers.
At the same time, we understand that genuine circumstances can arise and may use our discretion where appropriate.
Nothing in this policy removes, limits or restricts any consumer rights that cannot legally be excluded under UK law.